Job Summary:

The key account manager must build and maintain a strong relationship with their clients. They will be the lead point of contact for all key client matters, anticipate the client’s needs, work within the company to ensure deadlines for the client are met, and help the client succeed.

Duties / Responsibilities include but are not limited to the following:

• Responsibilities include client relations; offsite meetings; marketing packages and programs; including a tremendous amount of communication, and product knowledge as well as understanding and anticipating the client’s needs.
• Responsible for a multitude of administrative duties, such as keeping detailed client accounts that include contact information, order preferences, history, and other pertinent details.
• Work directly with Business Development Managers and C-Level executives to maximize revenue on existing client.
• Develop a solid and trusting relationship between major key clients and company.
• Resolve key client issues and complaints.
• Develop a complete understanding of key account needs.
• Anticipate key account changes, opportunities, and improvements.
• Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
• Manage communications between key clients and internal teams.

Required Skills/Abilities:

• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person.
• Able to analyze data and sales statistics and translate results into better solutions.
• Goal-oriented, organized team player.
• Excellent interpersonal relationship skills to communicate with clients over the phone and in face-to-face meetings.
• Able to multitask, prioritize, and manage time efficiently.
• A sense of ownership and pride in your performance and its impact on the company’s success.

Education and / or Experience:

• Bachelor’s degree in marketing, business administration, sales, or relevant field.
• Four to five years’ previous work experience in sales, management, account management of high-level accounts, or relevant experience.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Work Environment:

• The work environment described here is representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
• The noise level in the work environment is usually moderate.